FAQs

Find quick and helpful answers to the most common questions about Sokanah’s handcrafted silver and jewellery collections. We’ve prepared this page to guide you through our products, services, and shopping experience, so you can feel confident and informed every step of the way.

What makes Sokanah jewellery unique?

Every piece is handcrafted by skilled Balinese silversmiths using traditional techniques that have been passed down for generations. Each design blends cultural artistry with modern elegance, making it truly unique and meaningful.

Are all Sokanah jewellery pieces made from real silver?

Yes. We use high-quality, genuine silver for all our jewellery pieces. Each item is crafted with precision to ensure durability, comfort, and long-lasting shine.

Do you offer custom jewellery designs?

Absolutely. Our artisans can create custom-made pieces based on your preferences, whether you want a personalised gift, a unique design, or a piece that reflects your style.

Can I visit the Sokanah store in Bali?

Yes. Sokanah Silver & Jewellery Shopping Centre in Bali is open to visitors who want to explore our collections in person. Our team will guide you through our designs and help you find the perfect piece.

Do you offer international shipping?

Yes, we can arrange international shipping for selected items. Please contact our team for shipping availability, rates, and delivery timelines.

How do I care for my silver jewellery?

To keep your silver jewellery looking its best, store it in a cool, dry place and clean it regularly with a soft polishing cloth. Avoid chemicals, perfumes, and direct exposure to harsh environments to maintain shine.

Are your products suitable as gifts or souvenirs?

Yes. Our handcrafted silver pieces are perfect for gifts, special moments, and meaningful Bali keepsakes. We offer elegant packaging options for your convenience.

How can I contact Sokanah?

You can reach us via email, WhatsApp, or by visiting our store directly in Bali. Our team is happy to assist with inquiries, orders, or custom design requests.

What payment methods do you accept?

We accept credit/debit cards, PayPal, bank transfer, and select local payment gateways.

Is it safe to shop on your website?

Absolutely. Our website uses SSL encryption and secure payment systems to protect your information.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email.