FAQs

Find quick and helpful answers to the most common questions about Sokanah’s handcrafted collections. We’ve prepared this page to guide you through our products, services, and shopping experience, so you can feel confident and informed every step of the way.

What makes Sokanah's products unique?

Every piece at Sokanah is handcrafted by skilled local artisans, blending traditional Balinese techniques with modern design to create products that are both authentic and unique.

Are your products made in Bali?

Yes, all our products are handmade in Bali by experienced local craftsmen, ensuring genuine quality and cultural authenticity in every piece.

Can I customize a product?

Absolutely. We offer custom design services, simply reach out to our team with your ideas, and we'll help bring your vision to life.

How do I place an order?

You can shop directly at our store in Bali or browse and order through our website. Our team is also available to assist you with any questions during the process.

Do you offer shipping?

Yes, we provide shipping services for customers who are unable to visit our store in person. Delivery details and timeframes will be provided at checkout or upon request.

What is your return or exchange policy?

We want you to be fully satisfied with your purchase. Please contact our team for details on our return and exchange process.

How do I care for my handmade product?

Care instructions vary depending on the material used. Our team is happy to provide specific guidance to help maintain the quality and beauty of your item.

How can I contact Sokanah for further assistance?

You can reach us through the contact details listed on our website, or visit our store in Bali to speak with our team directly.

Is it safe to shop on your website?

Absolutely. Our website uses SSL encryption and secure payment systems to protect your information.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email.