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Is the jewelry made from real gold?
Yes, all our jewelry is crafted from genuine gold and comes with an official certification of authenticity.
How do I find out my ring size?
You can refer to our ring size guide or visit a local jewelry store to get your finger professionally measured.
Is the gemstone natural or synthetic?
We clearly mention in each product description whether the gemstone is natural, lab-grown, or synthetic.
Can I request a custom design?
Absolutely! We offer custom jewelry services. Please contact our team with your idea or sketch.
Do you offer engraving services?
Yes, we provide free engraving on selected items. Just leave your message during checkout.
Is the jewelry hypoallergenic?
Most of our items are hypoallergenic and suitable for sensitive skin. Please check the product details for material information.
How should I take care of my jewelry?
We recommend storing it in a dry place, avoiding contact with chemicals, and cleaning it gently with a soft cloth.
Can I return or exchange a jewelry item?
Yes, returns and exchanges are accepted within 14 days of purchase, provided the item is unworn and in original condition.
How long does shipping take?
Standard shipping typically takes 3–7 business days. Express options are available at checkout.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times vary by destination.
Will I receive a certificate of authenticity?
Yes, all gold and diamond jewelry purchases include a certificate of authenticity.
What payment methods do you accept?
We accept credit/debit cards, PayPal, bank transfer, and select local payment gateways.
Is it safe to shop on your website?
Absolutely. Our website uses SSL encryption and secure payment systems to protect your information.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
Do you offer gift wrapping or messages?
Yes! You can choose gift wrapping and include a personalized message at no additional cost.
